Law Firms Increase Efficiency through Unified Communications

September 24th, 2015 by admin

When it comes to tech tools, any business tends to operate more smoothly when everyone is on the same page. One of the most appealing benefits of improved technology, such as unified communications, is that it can businesses large sums of money. Even greater, though, is productivity can also increase from the use of unified communications. Law firms are one such business that heavily relies on efficiency. Communication is key at any law firm, and important phone calls are subsequently made very frequently in the day-to-day. With unified communications implemented, each individual working at the firm can communicate even more efficiently before, resulting in greater productivity overall. Here’s how it works.   Analyzing Your Usage for Better Future Results In order to improve any aspect of your business, you must first know the specific ins and outs of it. Solutions for unified communications can provide a law firm with detailed management tools for all business communication that occurs. These tools will provide specific hourly, daily, and weekly outlines of everything from call usage to messaging and conferencing. From there, a firm can analyze patterns that can help better organize call handling, client patterns, and identify the capacity of their call network. Issues such as loose security, system abuse, and unnecessary costs can also be identified with the management tools provided by unified communications services.   How Communications-Enabled Business Processes Benefit a Firm Technology may not be passing us by just yet, but it can certainly be more efficient than a person in some instances. This is evident when productivity is slowed by the delayed response of someone responding to an email or a phone message. In a law firm, these moments can be pivotal as many matters become urgent. With communications-enables processes, repeating needs such as approvals can be automated in order to eliminate these delays. As a result, the productivity continues at a constant pace rather than hitting a road block. One of the greatest traits of communications-enabled business processes is their ability to neatly tie all component components together. This can help a firm fully redesign their all of their processes in order to operate in smarter, simpler fashion. Unified messaging is one such example of this. Rather than scrambling between some clients corresponding via email, some sending faxes, and some leaving voicemails, they can use a communications-enabled process to unite everything for organization. These solutions offer features like fax-to-email and phone-to-email. With phone-to-email, for example, an audio file of each voicemail is created and sent in an email so that it can be accessed there conveniently. This also serves as a backup for important voicemails. Additionally, firms can eventually eliminate the need for paper when everything is tied to one electronic communications system.

Posted in: Blog, Legal, Unified Communications